Ready to Trade Up to a better opportunity? Fresh Air Heating & Cooling is looking for a Part Time Customer Service Representative / Dispatcher to join our team! This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can keep operations running smoothly behind the scenes. We are looking for someone that can work only weekends.
Why You’ll Love Working Here
- Medical, Dental, Vision & Prescription Insurance
- Disability & Term Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Ongoing training, development & career growth opportunities
- Stable, family-owned company with strong team culture
What You’ll Do
Customer Service Responsibilities:
- Make follow-up calls to customers from the prior day for quality assurance
- Contact maintenance customers to schedule service visits
- Call customer lists to promote services and special offers
- Respond to and follow up on customer reviews (positive and negative)
- Handle inbound calls and provide exceptional customer support
Dispatching Responsibilities:
- Schedule and dispatch technicians to service calls efficiently
- Monitor technician routes and adjust schedules as needed
- Communicate clearly with technicians and customers regarding appointment updates
- Ensure all jobs are properly entered, tracked, and completed in the system
- Help optimize daily schedules to maximize productivity and customer satisfaction
What You Bring
- Previous customer service and/or dispatching experience preferred
- Strong organizational and multitasking skills
- High attention to detail and accuracy
- Excellent communication and problem-solving abilities
- Positive attitude and team-first mentality
- Honesty, integrity, and reliability
- Ability to pass a background check and drug screening
Pay Rate:
Hours:
Who We Are
We are a family-owned and operated company that offers the warmth of a small business with the resources and stability of a larger organization. Our team works hard, supports one another, and is rewarded for their contributions.
At Fresh Air Heating & Cooling, we invest in our employees with ongoing training, strong benefits, and real growth opportunities.
Location
Richmond, Tx